Timely and error-free handling of customer queries is a key factor in the success of your company. WTG supports you in integrating AI into your customer consultancy system with the aim of optimizing your customer services.
Industries with a large customer service component are constantly on the lookout for qualified personnel; at the same time artificial intelligence (AI) is now able to analyze enormous quantities of data in real time. What could be more logical, then, than to take pressure off your existing customer service team by providing virtual customer service. For example, the ThinkOwl smart helpdesk software package provides a solution for smart customer support services. It analyses and prioritizes customer queries coming in over various channels, answers standard questions automatically and assigns the suitable specialists to each customer ticket. And because ThinkOwl, as an artificial customer advisor, can think and learn for itself, not only does it provide those experts with all relevant information they need for the case at hand, but it also knows what worked or didn’t work the last time a similar issue came up. The system can therefore always provide the service agent with a suitable existing response to the query.
You benefit from …
- Automatic recording, prioritization and response or transfer of customer queries coming in from all channels
- A self-learning knowledge database to support your helpdesk team
- Shorter response times, reduced burden on employees and satisfied customers
