It is far too rare that one sees a company’s IT systems melding productively and efficiently into one another. Far too often, insular solutions are created using systems that can only work within their own walls due to their incompatibility with the systems surrounding them. Time to integrate your telephone system!
The computers and telephones used in the daily work of any business are always going to be its most important means of communication. WTG ACI makes these two media interoperable; as a CTI middleware system it creates the connection between your various IT components (e.g., your ERP, CRM, voice recording systems, etc.) and your telephone system.
Your benefits
- A made-to measure, vendor-independent CTI solution for your existing IT environment
- Optimized work processes
- Promotes information flows, as well as knowledge and quality management
- Time saving through automatic provision of information and improved detail in the available data
- Improvement in service quality through optimized customer communication
- WTG as a product specialist and service partner
